Frequently Asked Questions

 

Covid -19

Are Masks Required?

Yes. All clients must wear a mask when entering our spa location or at their scheduled out-call location when the therapist arrives, with the exception of being face down during a massage session. Masks are available by request at our spa location.

Will My Therapist Wear A Mask?

Yes. Our therapists and front desk staff are required to wear a mask at all times when at our spa location and at their scheduled out-call locations. 

What Are Your Sanitation Policies?

Our front desk staff disinfects all high touch surface areas throughout our office daily between each client visit. Our therapists thoroughly disinfect our treatment rooms before and after every client session. 

Massage Table Linens: Each session includes clean sheets and sanitized face covering on the massage table. The table is also disinfected before and after every client. Blankets and pillows are available to clients by request and will be offered to clients during intake.

Should I Complete Any Forms Before My Appointment?

If you are a new client, we require you to complete both our "Client Intake Form" and "Client Liability Waiver". Both forms are email and texted to each client upon scheduling and can also be found on our website, with no printing necessary. All of our forms are electronic.

General Policies

How Can I Schedule An Appointment?

You can schedule and appointment online or by calling our front desk at (828)-367-7280 daily between 9am - 9pm.

What Is Your Cancellation Policy?

We have a 24 hour cancellation policy that applies to all appointments scheduled. This means that a 24 hour notice must be provided for rescheduling or cancelling your appointment. If a scheduled appointment is cancelled in less than a 24 hour notice, the client will be charged a cancellation fee that is equal to 100% of the scheduled service cost. If a scheduled appointment is cancelled with a 24 hour notice, the client will be offered a full refund or a credit will be applied to the clients account for future use. A cancellation fee of 100% of the service cost is also applied to all appointments scheduled within 24 hours of the scheduled appointment time or for same day appointments.

***If You Must Cancel An Appointment With Less Than 24 Hour Notice, You May Also Choose To Pay A $25 Rescheduling Fee. A Credit For The Cancelled A Will Be Placed On Your Account For Future Use***

 

How Can I Cancel An Appointment?

You can cancel an appointment by calling our front desk directly between 9am-9pm daily. Cancellations must be communicated directly to the front desk. Email or text cancellations will not be accepted. If you have symptoms of Covid-19 or feel sick prior to a scheduled appointment, please call to cancel or reschedule your appointment.​

© 2019 by Massage On Wheels, LLC